Exchanges & returns

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date the goods are delivered. 

Do you like to use your withdrawal right?

  • Send within 14 days from delivery an email at [email protected]stating your order number and the goods you want to return .
  • Deliver the goods within 20 days from delivery of the goods, at your expense back to Mad&Moiselle, Kerkkouterrede 46A , 9070 Destelbergen, Belgium. 
  • Goods with a retail price of 100 euros or more must contact us by courier (DHL , Fedex, etc. ), or with a track (preferably insured) or post .
  • Only items that are in the original, undamaged packaging , along with all accessories, instructions and invoice or proof of purchase may be reversed. 
  • The shipping cost and shipping risks are for their own account . Upon receipt of the returned item , we will refund to your account the amount (excluding shipping) .
  • Sales can not be taken back nor refunded.

will not be taken back:

  • used , soiled , damaged or incomplete items .
  • Articles that are tailored to the customer.
  • Articles that can not be returned due to their nature .  

There will be refunded no amount in this case as well.

If you want to exchange a product for a smaller or larger size , we will send the article free of charge , if available . If the item is out of stock, you will get your money back.

Any visible damage and / or qualitative deficiency of an article or any other defect in the delivery , must be reported immediately , under penalty of forfeiture of any right.

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