General terms & conditions

Terms & conditions of MAD&MOISELLE

Business information

Kerkkouterrede 46A
9070 Destelbergen

[email protected]

Enterprise number: BE0670.423.616
Bankaccount ING: BE03 3630 0941 3484


Article 1: General provisions

The e-commerce website of MAD&MOISELLE, a ‘bvba’ with its registered office at Kerkkouterrede 46A, 9070 Destelbergen, Belgium, VAT BE 0670-423-616 provides its customers with the option of buying products from its webshop. These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of MAD&MOISELLE, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by MAD&MOISELLE.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear. Any shipping, reservation or administration fees that are charged must be specified separately. The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for MAD&MOISELLE. With respect to the accuracy and completeness of the provided information, MAD&MOISELLE is solely bound to obligation of means. MAD&MOISELLE is in no way liable in event of obvious material or printing errors. If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance. The product selection is valid while stocks last and may at any time be changed or withdrawn by MAD&MOISELLEMAD&MOISELLE cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The customer has the option to purchase the items from the lesson MAD&MOISELLE range online . The acquisition is concluded at the time the customer receives a confirmation email from MAD&MOISELLE. The items will be delivered at the address indicated in the confirmation email.The Customer may choose between the following payment methods

  • by credit card
  • via bank transfer to account number BE22 7360 1733 2247

MAD&MOISELLE is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Article 5: Delivery and execution of the agreement

Articles ordered via this webshop will be delivered all over the world. Delivery occurs by dpd or bpost. Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order. Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to MAD&MOISELLE, [email protected]. The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by MAD&MOISELLE.


Article 6: Retention of title

Delivered articles remain the exclusive property of les belges until the moment the Customer pays for the goods in full. If necessary, the Customer undertakes to inform third parties of the retention of title belonging to MAD&MOISELLE, e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 7: Right of withdrawal

 The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from [...]. The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date the goods are deliverd. Customers who wish to make use of the right of withdrawal must, within 14 days from delivery, contact MAD&MOISELLE and return the goods within 20 days after delivery on their cost to MAD&MOISELLE, Kerkkouterrede 46A , 9070 Destelbergen, Belgium. Goods with a retail price of 100 euros or more must contact us by courier (DHL , Fedex, etc. ), or with a track (preferably insured) or post . Only items that are in the original, undamaged packaging, along with all accessories, instructions and invoice or proof of purchase may be reversed. Won’t be taken back under any circumstances : • used , soiled , damaged or incomplete items .  • articles that are tailored to the customer. • articles that can not be returned due to their nature .

 Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee. To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods. For articles purchased online and delivered to the home of the Customer, the Customer must contact the MAD&MOISELLE customer service and to return the product at their own expense to MAD&MOISELLE. Upon detection of a deficiency, the Customer must inform MAD&MOISELLE as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided. The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use. Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

 Article 9: Customer service

MAD&MOISELLE customer service can be reached at phone number +32 497 21 76 18, via e-mail at [email protected] or by mail at the following address Kerkkouterrede 46A, 9070 Destelbergen, Belgium. Any complaints can be made through the aforementioned customer services contact methods.

 Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that MAD&MOISELLE is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice. Without prejudice to the foregoing, MAD&MOISELLE is entitled to take back the unpaid or incompletely paid for articles.


Article 11: Privacy

The responsible party for processing information, MAD&MOISELLE respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information. 

The seller undertakes to process and process the personal data provided in accordance with the applicable Belgian and European legislation (GDPR).The personal information you share with us is used only for the following purposes: the processing of the order, sending of newsletters, and advertising and/or marketing purpose. You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to MAD&MOISELLE, Kerkkouterrede 46A, 9070 Destelbergen, Belgium If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant. We treat your information as confidential and shall not communicate, rent or sell it to third parties. The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus MAD&MOISELLE has no access to your password. MAD&MOISELLE saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent. If you have any questions about this privacy statement, please contact us at [email protected]



Article 12: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device. You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.  If you use our website, you agree to the use of cookies.


Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions. Failure at any time by MAD&MOISELLE to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

Article 14: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 15: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. In case of any disputes, we refer you to Unless the Customer is a consumer, only the courts of the Ghent district have jurisdiction in the case of any disputes.

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